WESTERN GUARANTY CORPORATION CUSTOMER CHARTER

Western Guaranty Corporation is committed to provide the best and most accessible service to you, our customer.  WGC is committed to providing financial security against unforeseen events resulting to loss through the use of safe and secure electronic transactions with its customers in a convenient manner without compromising their rights to data privacy, full transparency and excellent customer service.  The details of our products and services are available online to address any questions of our customers prior to the perfection of any sales transactions.

By subscribing to our products and services, WGC recognizes the legality and enforceability of all our policies and/or agreements issued manually or through electronic transactions in accordance with the rules provided under Republic Act 8972, otherwise known as Electronic Commerce Act of 2000.

We assure our customers, both traditional and online, a safe and secure operations at all times by providing a safe browsing experience and secure payment mechanisms.

You may visit our Customer Data Privacy Statement which maintains the privacy of our valued clients.  In case of certain information asked of you in our website or application, it will only be used in accordance with our privacy policy.

We strive to provide the fastest and most convenient experience for you without sacrificing the quality of our service.  Your policy shall be prepared, sent and fulfilled as expected.  In case errors or inconsistencies are encountered, we shall have it corrected as soon as we have been notified and will inform you of any changes.

If you are not satisfied with the service that we have provided, you may contact us through the following channels:

In order to resolve your complaints quickly and efficiently, you may send us the following information:

  • Account information – Insured’s Name / Policy Number/ Product Name
  • Contact details – mobile or landline number as well as your preferred way of being contacted. Should you wish to be called during certain hours, please let us know.
  • Complaint information – incident report indicating what your complaint is about, what happened, date of incident, and who were involved. If you have evidence to support your complaint, please provide this to us as well.

Once received, we shall investigate your complaint and work towards a resolution.

If you still feel that your complaint has not been resolved fairly, please inform us and you will be advised on the alternative resolution by our company.