MOTOR VEHICLENON-MOTOR VEHICLEBONDS
Filing Motor Claims

Western Guaranty settles claims faster than what the law requires as long as the required documents are complete and submitted.You may report a claim by immediately contracting your branch or Western Guaranty directly.Our claims service officers will be glad to guide and walk you throughout the procedure and assist you in collating the necessary documents. HELPFUL REMINDERS The following tips will help shorten the time needed to file a claim:

  • Take photographs of the accident and any damaged parts.
  • Keep any damaged items for inspection. Do not discharge before Claims Service Officer has given the go-signal.
  • If you underwent emergency medical treatment or your vehicle undertook emergency repair in a motor shop, keep the invoices, receipts and other related documents.
  • When filing claims, attach all relevant documents (report, statements, invoices, etc.). Kindly send us all original documents, no photocopies.
  • Do not make any statements regarding your acceptance of a liability to making an offer, without the consent / knowledge of our Claims Service Officer.
  • When in doubt, please contact your broker / agent or service officers directly.

    • You may contact our Claims Department Hotlines: +632 8241 7401 loc. 811 or 802 Mobile : +63 922 842 2750

    Required Claim Documents

    Checklist of Requirements for Motor Car ClaimOwn Damage Claim

    • Original copy of duly accomplished and notarized
      • Accident Report Form or Affidavit on the circumstances of the accident
      • Police Report
    • Photocopy of Vehicles Registration Certificate and current Official Receipt
    • Estimate from Accredited Shop
    • Pictures
    • Stencils of Motor and Chassis

    Third Party Liability Claim

    • Original copy of duly accomplished and notorized
      • Accident Report Form or Affidavit on the circumstances of the accident
      • Police Report
    • Photocopy of Vehicles Registration Certificate and current Official Receipt
    • Photocopy of Driver’s License and Official Receipt
    • Estimate from Accredited Shop
    • Pictures
    • Stencils of Motor and Chassis
    • Original Certificate of No Claim

    Download Motor Accident Report Form (PDF)
    Download Motor Quotation (PDF)

    Accredited Car Dealers
     

    Manila

    Broadway Motor Sales Corporation
    Broadway Bldg., 1232 U.N Ave., Paco, Manila
    522-4553 / 326-2177 / 523-4022

    Peak Motor Phils., Inc
    2943 J. Abad Santos Ave., Tondo, Manila
    708-2967 to 68 / 697-8001

    Toyoto Otis
    1770 Paz Guanzon St, Paco Manila
    564-1811 to 564-0436

    Ford Manila (Global City Auto Sales, Inc.)
    Paz Guazon St. cor. Pres Quirino Ave., Paco, Manila
    562-5555

    Spark Motor Corporation
    2941 Jose Abad Santos Ave., Tondo, Manila
    255-8503

    Honda Cars Manila
    Paz Guazon St. cor.
    562-5555

    One Alliance Motor Source, Inc.
    No. 1232 U.N Ave., Paco, Manila
    399-3497

    Isuzu Manila
    1502 Paz Guanzon St, Paco Manila
    562-4601 / 562-4624

    Quezon City

    Hyundai North Edsa
    174 E. Delos Santos Ave., Balintawak, Quezon City
    361-1260 / 361-1446

    Nissan Gallery – Ortigas
    80 E. Rodriguez Jr. Avenue, Libis, Quezon City
    635-5888 / 633-2543

    Nissan North Edsa
    1174 E. Delos Santos Ave., Balintawak, Quezon City
    330-5331 / 361-1446

    Ravinian Distributors, Inc.
    B1 L8 Manchester Ind. Subd., Sauyo, Novaliches
    984-3651 / 984-6383

    Nissan Gallery – Quezon Avenue
    138 Quezon Avenue, Quezon City
    740-3066 / 742-4676

    Toyota Balintawak – North
    1010 EDSA, Quezon City
    927-7215 / 927-7230

    Wheels, Inc
    222 E. Rodriguez Sr. Ave., Quezon City
    722-0932 to 34 / 722-0936 to 37

    Caloocan City


    Honda Kalookan

    Edsa, Balintawak, Caloocan City366-5701 / 366-5621 to 22

    Matrix Motor Corporation
    No. 198 EDSA cor. Tandang Sora Street, Caloocan City

    Makati City

    Citimotors, Inc
    Pasong Tamo cor Don Basco St., Makati City
    813-3391 / 843-3391

    Viking Cars, Inc
    2272 Chino Roces Avenue, Makati City
    893-6621 to 22 / 894-1055

    Mantrade Dev. Corporation
    2278 Chino Roces Ave. Ext., Makati City
    843-3316 to 23 / 812-7701
    Toyota Pasong Tamo
    2292 Pasong Tamo Ext., Makati City
    893-8084

    Pasay City

    Hyundai Manila Bay
    Macapagal Ave., Pasay City
    416-3835 / 416-3839

    Pasig City

    Toyota Pasig
    124 E. Rodriguez Jr. Ave., Bo. Ugong, Pasig City
    362-6294 / 671-9854

    Las Piñas City

    Toyota Alabang, Inc.
    Alabang-Zapote Road cor. Concha Cruz Drive, Las Piñas City
    370-2888 / 809-9756

    Mandaluyong

    GM Autoworld / Juno Cars
    500 Shaw Blvd., Mandaluyong City
    535-4944

    San Juan

    Cats Motors
    1008 Edsa, Greenhills, San Juan
    723-5808 / 744-5058

    Taguig City

    Ford Global City
    Blk. 15 Ford Global City Bldg., Rizal Drive, Crescent Park West, Bonifacio Global City, Taguig
    860-8836 to 37 / 0921-446-58899
    Klassik Motor Cars Int’l Trdg. Corp
    Blk. 16 Lot 3 5th Ave. cor. 36th Street, Fort Bonifacio, Global City, Taguig
    856-2851 / 856-2310
    Toyota Global City
    11th Ave. cor. 30th Street Uptown, Fort Bonifacio, Global City, Taguig
    846-7777

    Cavite City

    Toyota Dasmariñas Cavite
    Aguinaldo Hi-way, Bo. Solimar, Dasmariñas, Cavite
    (046) 481-000 / (046) 581-6000

    Cebu City

    Honda Cars Mandaue
    A.S. Fortuna Street, Mandaue City
    (032) 422-3700 / (032) 422-3600
    Toyota Cebu, Inc
    Ouano Ave., North Reclamation Area, Subangdako, Mandaue City
    (032) 236-8951 / (032) 344-7086

    Accredited Repair Shops
     

    Manila

    Edsa Car Service Center
    4449 Santol St., Sta. Mesa, Manila
    714-7308 / 714-7372
    G5 Auto Repair Shop
    1411 Pres. Aquino Ave. ext. cor Peña Francia St., Paco, Manila
    Tel: 353-9123

    Makati

    Westrex
    7763 Saint Paul St., San Antonio Village, Makati City
    895-8238

    Pasay City

    Camano Auto Repair Shop
    2179 Taft Ave., Pasay City
    556-2949 / 556-2948

    Parañaque City

    Boyet Auto Care Service
    8265 DR. a. Santos Ave., Greenheights Vill., Brgy. San Isidro, Parañaque City
    820-5193 / 668-7807
    En Sport Motor, Inc
    411 NAIA Road, cor Quirini Ave., Parañaque City
    855-2741 to 47 / 851-47-14

    Pasig

    Caloy Gonzales Paint & Auto Shop
    1 Mercedez Ave., Brgy. Caniogan, Pasig City
    628-4652 / 628-4657

    Quezon City

    ARL Motor Works
    18 April Ext, Congressional Ave., Brgy. Bahay Toro, Quezon City
    927-4667Jubilee Auto Tech Corporation
    30 Landargun St., cor. Araneta Ave., Quezon City
    713-5092
    Autobuild Motor Work
    139 Bayani St., Araneta Ave., Quezon City
    781-7535 / 749-8710Infiniti Auto Refinishers
    212 Banawe cor. Makaturing Sts., Manresa I, Quezon City
    363-7887 / 366-9447Welmar Motors
    229 Banawe St., Brgy. Manresa, Quezon City
    361-7408 / 542-8001
    In-Gage Autoworks
    1297-A E. Rodriguez Sr. Ave., Quezon City
    413-9888 / 09178960149Jet Cars, Inc.
    59 Del Monte Ave., Quezon City
    361-2199

    Caloocan City

    Honda KalookanEdsa, Balintawak, Caloocan City
    366-5701 / 366-5621 to 22

    Pampanga

    Car Place Incorporated
    Dela Paz Norte, San Fernando, Pampanga
    (045) 861-4921 / (045) 860-6012

    Cavite

    Drench Autoworks
    201 Biga 1, Silang Cavite
    529-8380 / (046) 865-0178

    Batangas

    New Gammad Auto Center
    Tambo, Lipa City
    (043) 756-2365

    Cebu City

    Autosol, Inc. (AUTOLAB)
    12 Rosal St., Camputhaw, Cebu
    (032) 417-1800 / (032) 231-0688
    Cebu Advance Motor Tech Co.
    Blk 12 Lot 36 S. Osmeña Blvd., North Redemption Area, Cebu City
    (032) 234-1481 / (032) 232-2367
    Complete Automotive Repair Shop
    Sanjercasville Road, Gorordo Lahug, Cebu City
    (032) 414-7441 / (032) 414-7508

    Isabela

    City Fix N Paint
    1 Patul Road, Brgy. Patul
    (078) 682-3113 / (078) 682-6110

    Davao

    Borras Repair and Service
    Cabaguio Avenue, Davao City
    (082) 224-5919Global Automotive Technologies of Davao, Inc
    Matina Aplaya, Davao City
    (082) 299-3356Ground Image Car Center
    Quimpo Boulevard, Ecoland, Davao City
    (082) 286-2357
    Jiffycar Service Center, Inc
    Quimpo Boulevard, Ecoland, Davao City
    (082) 227-5245Autophile Auto Body Repair
    Jareza Subdivision, Bajada, Davao City
    (082) 224-0776 / 227-5245Fix Prime Auto Repair Shop
    Bolton Extension, Riverside, Davao City
    (082) 221-9298
    D.T.M Motor Shop
    Acacia Street, Juna Subdivision, Sandawa Plaza, Matina, Davo City
    (082) 321-0337 / 297-6277Easycar Auto Repair Shop
    Purok 1-A, Apakon Road, Tagnunm City
    (084) 216-6568Detail Works 101 Auto Detailing & Car Wash
    Back of Shanghai Restaurant, 423-425 R. Magsaysay Avenue, Davao City
    (082) 224-1101

    Accredited Adjusters

    Tan-Guate Adjustment Co., Inc
    Suite 413 BPI Office Condominium, Plaza Cervantes, Binondo, Manila

    Adjustment Standard Corporation
    Room 705-A Pacific Building, Quintin Paredes Street corner S. Padilla Streets, Binondo,Manila

    Interclaim Adjustment Co. Inc
    ROOM 217 Calvo Bldg., Escolta St., Binondo, Manila
    8244-2384

    Dela Merced Insurance Adjustment Services
    2102-A World Trade Center, Juan Luna Street, Binondo, Manila

    Adr Insurance Adjusters
    Unit 6, 2nd Floor, DV Flovers Bldg., Filipinas Ave., UPS 5, Parañaque City
    8546-9593 / 0922-811-8803

    Universal Adjusters – Appraisers Co., Inc
    3771 Mascardo cor. Zapote Streets, Makati City

    Interclaim Adjustment Co. Inc
    Room 217 Calvo Building, Escolta Street, Manila

    Ascor Adjustment Standards Corporation
    Room 705-A Pacific Bldg., Quintin Paredes corner S. Padilla Sts., Binondo, Manila
    8241-1962 / 0928-395-0622

    Towing Assistance

    A value-added service of Western Guaranty Corp. that provides FREE TOWING and other Roadside Assistance Services to all privately used vehicles of not more than 10 years old, such as:

  • Removal using crane up to P10,000.00
  • Free Battery Boosting/Jumpstarting/Delivery (excluding cost of battery)
  • Free Fuel Delivery (excluding cost of fuel)
  • Free Locksmith Service
  • Transportation expense for travel to residence or destination due to a vehicle breakdown (maximum of P2,000.00) or Hotel accommodation for 2 nights (maximum of P1,000 per night)
    • Fire and Allied Perils

    Checklist of Requirements for Building Claims

  • A civil engineer’s or architect’s detailed estimate (obtained at the expense of the insured) to place the building in the same state of repair as before the loss. (the estimate must not include contemplated improvements but a proper allowance for age and depreciation, etc. must be considered.)
  • Certified copy of building permit.
  • Certified copy of Declaration of Real Property.
  • Copy of plan of the building or sketch prepared by an engineer or architect.
  • Lease Contract if the insured is not the lot owner.
  • Affidavit declaring the date and cost of construction.

    • Checklist of Requirements for Furniture and Equipment Claims

  • A detailed list of the damaged articles or items showing the cost of each and date acquired.
  • Records, invoices, receipts, etc., if any

    • Checklist of Requirements for Goods and Merchandise (Stock in Trade) Claims

  • Books of accounts, financial statements, purchases and sales invoices and all other business records.
  • Certified copies of income tax returns of the insured for the last two years.
  • Latest inventory of merchandise filed with the Bureau of Internal Revenue or any government entity prior to the loss.
  • If the damaged sustained is partial, a detailed inventory of the damaged articles or items, showing the cost of each, the extent of loss and salvage value.
  • Affidavit stating the location of other stores or warehouses and amount of insurance on stocks contained therein, if any

    • Additional RequirementsAlso required for all types of claims above, whether falling under A, B, or C is an affidavit or statement declaring:

  • Nature if ownership of the property insured
  • Location of property
  • Extent of damage, and salvage value
  • Liens and encumbrances, if any
  • Any other information relative to the loss
  • Others (Cert. of Business Name, Business Permit)

    • Note: The claimant(s) should in every case state the total value of the property covered by the insurance policy or policies, or by the insurance policy or policies, or by the policy provisions under which the claim is made. The company reserved the right to require such additional proofs and documents as it may consider necessary for the ascertainment of the reasonable amount of loss and to support a claim.

    Download Fire Inspection Request Form

    Personal Accident

    Checklist of Requirements for Personal Accident ClaimsIn Case of Death

  • Police Report / Affidavit of Accident Report
  • Death Certificate
  • Medical Certificate
  • Birth Certificate
  • Original Official Receipts for Burial Expenses, if this is provided in the coverage

    • In Case of Dismemberment / Disablement

  • Police Report / Affidavit of Accident Report
  • Medical Certificate and other medical reports if any
  • Certification of an EENT Specialist, if loss of sight
  • Pictures showing the injured body member

    • In Case of Medical Reimbursement

  • Police Report / Affidavit of Accident Report
  • Hospital’s Statement of Account with change slips
  • Original Official Receipts for medical, hospital or doctor bills
  • Physician’s prescription / order for medicines or supplies if any
  • Medical Certificate

    • Note: Claimant will be notified in case additional documents are required

    Download Personal Accident Form

    Marine Cargo

    Checklist of Requirements for Marine Insurance Claim

  • Formal claim against Vessel duly receipted
  • Formal claim against Arrastre Operation duly receipted
  • Formal Claim against Broker duly receipted
  • Bad order Certificate
  • Short Delivery / Short Landed
  • Commercial Invoice
  • Packing Lists
  • Bill of Landing
  • Brokers Delivery Receipt
  • Statement of Account showing the rate of exchange used
    • Marine Cargo Insurance Proposal Form (PDF)
    Casualty

    Checklist of Requirements for Contractor�s All Risk & Erection All Risk Insurance Claims

    • Must be reported within 14 days of its occurrence
    • Affidavit of Incident Report/Police Report
    • Photographs
    • Other documents to be supplied as required by the adjuster
    Contractors All-Risk Insurance Form (PDF)

     

     

    Checklist of Requirements for Comprehensive General Liability Claim

    • Affidavit of Incident Report/Police Report!
    • Photographs
    • Estimate/Official Receipts for medical expenses
    • Other documents to be supplied as required by the adjuster
    Comprehensive General Liability Insurance Form (PDF)

     

     

    Checklist of Requirements for Golfer’s Insurance ClaimFor Hole-in-One

    • Certificate of Hole-in-One from the Golf Club, Score Card / Sheet

     

     

    For Personal Accident in Case of Death

    • Police Report / Affidavit of Accident Report
    • Death Certificate
    • Medical Certificate
    • Birth Certificate
    • Original Official Receipts for Burial Expenses, if this is provided in the coverage

     

     

    In case of Dismemberment / Disablement

    • Police Report / Affidavit of Accident Report
    • Medical Certificate and other medical reports if any
    • Certification of an EENT Specialist, if loss of sight
    • Pictures showing the injured body member

     

     

    In Case of Medical Reimbursement

    • Police Report / Affidavit of Accident Report
    • Hospital’s Statement of Account with charge slips
    • Original Official Receipts for medical, hospital or doctor’s bills
    • Physician’s prescription for medicines or supplies if any
    • Medical Certificate

     

     

    Others

    • Affidavit of Incident Report / Police Report
    • Photographs
    • Estimate / Receipts
    • Other documents to be supplied as required by adjuster
    Golfers Insurance Proposal Form (PDF)

     

     

    Checklist of Requirements of Special Risk Claim

    • Affidavit of Incident Report / Police Report
    • Photographs
    • Estimate
    • Other documents to be supplied as required by the adjuster
    Special Risk Insurance Form (PDF)

    Checklist of Requirements for Individuals / Sole Proprietorship Bond Application

  • Application for Bond
  • Co-Signer’s for Statement
  • Latest Income Tax Return
  • Valid Goverment ID
  • Certificate of Filing Business Name
  • Contract/Agreement/Notice of Award/ Purchase Order
  • Complaint/Answer/Court Order/Decision
  • List of On-Going and Completed Projects (Performance Bond)
  • Invitation to Bid
  • Import Entry Declaration
  • Endorsement from Department of Finance
  • Collateral Security (Manager’s or Cashier’s Check)
  • Extrajudicial Settlement
  • Publication and Tax Clearance
  • List of Employees/Cashier
  • Certificate of Employment
    • Download Individual Fund Application Form